Privacy Policy
Last Updated: July 2025
Our Commitment to Privacy
North Shore Doula is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
About This Policy
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. It applies to all personal information we collect through our website, services, and other interactions with you.
Company Information
Corporate X Pty Ltd Trading as North Shore Doula
ABN: 64 621 241 692
Address: 17 Currawong Avenue, Normanhurst, NSW 2076, Australia
Email: kelly@northshoredoula.com.au
What is Personal Information?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable. This includes:
Name, address, phone number, email address
Date of birth, gender
Health information related to your pregnancy, birth, and postnatal care
Emergency contact details
Payment and billing information
Records of our communications and services provided
What is Sensitive Information?
Sensitive information includes health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and criminal records. As a doula service, we primarily collect health-related sensitive information.
How We Collect Personal Information
We collect personal information through:
Direct collection: When you contact us, book services, complete forms, or communicate with us
Our website: Through contact forms, booking systems, and cookies
Third parties: With your consent, from healthcare providers, partners, or referral sources
Publicly available sources: Where relevant and lawful
Why We Collect Personal Information
We collect and use your personal information to:
Provide doula services and support during pregnancy, birth, and postnatal periods
Communicate with you about appointments and services
Maintain accurate records of care provided
Process payments and manage billing
Improve our services and website functionality
Comply with legal and professional obligations
Send you relevant information and updates (with your consent)
How We Use Sensitive Information
We only use sensitive information (including health information) for:
Providing our doula services
Purposes directly related to our services
Purposes you have consented to
Purposes required or authorised by law
Who We May Share Your Information With
We may disclose your personal information to:
Healthcare providers: With your consent, to coordinate your care
Emergency contacts: In urgent situations as necessary
Professional advisors: Lawyers, accountants, or consultants bound by confidentiality
Service providers: IT support, payment processors, or administrative services (under strict confidentiality agreements)
Legal authorities: Where required by law, court order, or to protect health and safety
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
International Disclosures
We do not routinely disclose personal information overseas. If we need to do so, we will ensure appropriate protections are in place and notify you where required.
Data Security
We protect your personal information through:
Secure storage systems with restricted access
Encryption of sensitive data during transmission
Regular security assessments and updates
Staff training on privacy and security procedures
Secure disposal of information when no longer needed
Data Retention
We retain your personal information for:
Client records: Minimum 7 years after last service (as per professional standards)
Financial records: 7 years (as per taxation requirements)
Marketing information: Until you opt out or we no longer need it
Your Privacy Rights
Under Australian privacy law, you have the right to:
Access Your Information
Request access to personal information we hold about you
Receive information in a usable format
We may charge a reasonable fee for providing copies
Correct Your Information
Request correction of inaccurate, incomplete, or out-of-date information
We will take reasonable steps to correct information or note any disagreements
Complain About Privacy Breaches
Make a complaint if you believe we have mishandled your personal information.
We will investigate and respond to complaints promptly.
Opt-Out of Marketing
Unsubscribe from marketing communications at any time
This will not affect service-related communications
Website Privacy
Cookies and Tracking
Our website may use:
Essential cookies: For website functionality
Analytics cookies: To understand website usage (anonymized data)
Marketing cookies: With your consent, for targeted communications
You can control cookie settings through your browser.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.
Notifiable Data Breaches
In the event of a data breach likely to result in serious harm, we will:
Notify the Office of the Australian Information Commissioner within 72 hours
Notify affected individuals where required
Take steps to prevent further breaches
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
Post the updated policy on our website
Notify you of significant changes via email or prominent website notice
Update the "Last Updated" date
Contact Us
For privacy-related questions, complaints, or to exercise your privacy rights, contact us:
Privacy Officer
North Shore Doula
Email:kelly@northshoredoula.com.au
Address: 17 Currawong Avenue, Normanhurst, NSW 2076, Australia
Making a Complaint
If you believe we have breached your privacy:
Contact us directly: We will investigate and respond within 30 days
Contact OAIC: If unsatisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au